Benefits
Overview
Development organizations are facing increasing pressure to deliver product on time, within budget and with value add functionality to their customers while trying to manage changing product requirements throughout the life cycle. In addition, Customer Support organizations are tasked with similar pressure to deliver quality support, within a defined service level and with fewer resources. Both organizations face these challenges under increasing scrutiny to demonstrate business value from their senior management.
Many organizations lack the discipline necessary to translate operational data into performance measures that reflect business value. The lack of product development and product performance visibility related to poor metrics, as well as the lack of industry data disrupts an organization’s ability to balance the cost of product planning, development and maintenance. There are many advantages for establishing a balanced product lifecycle such as improved quality, timeliness and predictability.
Technology Benchmark helps companies establish the benchmarks required to develop a balanced product lifecycle. In an industry where product releases outpace product feedback, consistent data and immediate access to the data is crucial. Good industry data to benchmark core development and support processes increase your business’s opportunity for success.
Membership features include:
- Development Data Library consisting of development related measures
- Customer Support Data Library consisting of support related measures
- Product Lifecycle Data Library consisting of both development and support related measures
- Normalized measures
- Customer product graphing against the industry
- Customer product scorecard
- Metrics Framework
- Benchmarking Framework
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Frameworks
The Metrics Framework process enables our members to build the foundation of a successful metrics program that provides the necessary visibility and accountability into achieving the organization’s initiatives. This process provides customers with techniques for selecting, collecting, reporting and analyzing metrics as well as other key focal points in the process. It is the foundation for any metrics program.
The Benchmarking Framework provides clients with an understanding of the types of benchmarking available, as well as strategies surrounding how an organization should go about choosing a benchmarking type and most importantly the phases found in the benchmarking process.
Measures
Technology Benchmark understands core development and support process benchmark data is hard to find. In addition, if you have been reading the research articles related to metrics and business intelligence closely you will know that there is a significant chance that the data does not exist. Technology Benchmark is working to improve visibility into the product performance of the Technology industry.
We offer clients affordable data libraries. These libraries examine key measures that occur during different phases of the product lifecycle.
Development Data Library - Concentrates on product performance during the planning, development and testing phases of a product’s lifecycle. This library was created to help Development organizations understand their effectiveness in product planning and development.
Customer Support Data Library - Provides a focused view of how products perform during the sustaining and maintenance phase of a product’s lifecycle. This library was developed to help Customer Support organizations understand how their service for a particular product compares to others within the same industry.
Product Lifecycle Data Library - Offers clients a unique comprehensive view of how their product performs through their planning phase, development and testing phase and the sustaining and maintenance phase in comparison to the rest of the industry. This library is truly unique in the sense that only a handful of companies can actually measure their product’s lifecycle from cradle to grave.
Our data libraries contain consistent quantitative and operational data captured from companies within the Technology industry. CLICK HERE for a list of standard measures Technology Benchmark captures.
Graphing
After customers submit their organization’s product information, Technology Benchmark's research team reviews and validates the data to ensure data integrity. Our graphing capabilities allow customers to view their product data and normalized measures against industry averages (SEE EXAMPLE).
Scorecards
After customers confidentially submit all required product information, Technology Benchmark’s scorecard capability allows customers to quickly view how their product compares to other like products within the industry. Our scorecard breaks the data down into categories providing identifiable areas of success as well as improvement. Our scorecard is easy to read and interpret (SEE EXAMPLE).
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